Terms of service
Last updated: 9 October 2026
These Terms of Service govern access to and use of the WinPrime International website and online store. By using the website or placing an order, you agree to these terms together with our Privacy, Refund and Shipping Policies.
About this store
WinPrime International operates this store from Homagama, Sri Lanka. Shopify provides the ecommerce platform used to present and operate the online store.
Website use
You may use this website only for lawful purposes. You must not attempt to interfere with the site's security or operation, misuse another person's information, introduce malicious code, scrape the site in a way that disrupts service, or use the website for fraudulent or unlawful activity.
Product information
We take reasonable care when presenting product names, images, colours, specifications, capacities and descriptions. Screen settings, supplier changes and packaging updates may cause minor differences. Please contact us before ordering if a particular specification is essential to your decision.
Prices and payment
Unless stated otherwise, prices are displayed in Sri Lankan rupees. Prices, promotions, delivery charges and availability may change. If an obvious pricing or product-information error affects an order, we may contact you to confirm a correction or cancel and refund the affected order.
You agree to provide current, complete and accurate order, billing and payment information and confirm that you are authorised to use the selected payment method.
Orders and availability
Submitting an order does not guarantee acceptance. We may need to confirm payment, stock, delivery details or product availability. We may refuse or cancel an order where permitted by law, including for suspected fraud, an unavailable product, an obvious error or an unsupported delivery location. If payment has already been taken for a cancelled order, an appropriate refund will be arranged.
Delivery, cancellations and returns
Delivery is governed by our Shipping Policy. Cancellations, damaged or incorrect products, returns, warranty matters and refunds are governed by our Refund Policy and applicable law.
Product use and installation
Products must be used, maintained and, where applicable, installed according to the manufacturer's instructions and relevant safety requirements. Electrical, gas or other specialist installation should be carried out by an appropriately qualified person where required.
Intellectual property
The website design, WinPrime branding, written content and original graphics belong to WinPrime or its licensors. Product names, trademarks and logos belonging to manufacturers or other parties remain the property of their respective owners. Content may not be reproduced or commercially used without permission, except as allowed by law.
Third-party services and links
The store may rely on or link to Shopify, payment providers, delivery companies, manufacturers and other third parties. Their services may be governed by separate terms and policies.
Liability
Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded. To the extent permitted by law, WinPrime is not responsible for indirect or consequential loss arising from website unavailability, third-party services, misuse of a product or failure to follow product instructions.
Changes and governing law
We may update these terms by publishing a revised version on this website. These terms are governed by the laws of Sri Lanka, and disputes are subject to the jurisdiction of the courts and authorities of Sri Lanka, subject to any mandatory consumer rights.
Contact us
WinPrime International
No. 27/6/C, Duwawattha Road, Homagama, Sri Lanka.
Telephone: (+94) 112 042 799
Hotline: (+94) 743 46 45 44
Email: infor@winprimein.com
Website: www.winprimein.com