Shipping policy
Last updated: 9 October 2026
WinPrime International's primary delivery area is Sri Lanka. Delivery availability, charges and any available destination options are shown during checkout or confirmed with you before an order is finalised.
Order processing
Orders are processed after the required order information and payment arrangements have been confirmed. Processing may depend on product availability, address verification, payment confirmation and any additional delivery requirements for the product.
Delivery charges and estimates
Delivery charges and estimated timeframes may vary by destination, parcel size, product weight, stock location and delivery provider. Any estimate is provided in good faith and is not a guaranteed delivery date unless WinPrime expressly confirms otherwise in writing.
Delivery details
Please provide a complete and accurate delivery address, accessible telephone number and any information reasonably required to complete delivery. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after dispatch.
For larger or sensitive appliances, the recipient may need to be available to receive and inspect the delivery. Delivery does not automatically include installation unless this has been expressly agreed.
Delays and unavailable products
Delivery may be affected by weather, public holidays, transport disruption, remote-area access, supplier delays or other events outside reasonable control. If a material delay or stock issue becomes known, we will try to contact you using the details supplied with the order.
Failed delivery
If delivery cannot be completed because the address is inaccurate, access is unavailable or no authorised recipient is present, re-delivery or return-to-sender charges may apply.
Inspecting your delivery
Please check the package and product on delivery. If the item is incorrect, missing or visibly damaged, record the issue where possible and contact us as soon as reasonably possible. See our Refund Policy for the assessment process.
Contact us
WinPrime International
No. 27/6/C, Duwawattha Road, Homagama, Sri Lanka.
Telephone: (+94) 112 042 799
Hotline: (+94) 743 46 45 44
Email: infor@winprimein.com
Website: www.winprimein.com