Refund policy
Last updated: 9 October 2026
This policy explains how WinPrime International handles requests concerning incorrect, damaged, defective or unwanted products purchased through our online store. It does not limit any rights or remedies available under applicable Sri Lankan law.
Check your order
Please inspect the product and packaging when your order is delivered. If an item is missing, incorrect, visibly damaged or appears defective, contact us as soon as reasonably possible and before further use or installation.
Keep the product, original packaging, accessories, manuals, invoice or proof of purchase, and provide photographs or video where these reasonably help us assess the issue.
How to request assistance
- Contact WinPrime using the telephone, hotline or email address below.
- Provide your order details, product model and a clear description of the issue.
- Wait for return, inspection or service instructions before sending or transporting the product.
Products sent without prior arrangements may be delayed or may not be accepted at the intended location.
Incorrect, damaged or defective products
After assessment, an eligible issue may be resolved through repair, replacement, exchange, refund or another appropriate remedy depending on the product, nature of the issue, available warranty and applicable law.
Where WinPrime confirms that an incorrect or damaged product was supplied, we will provide reasonable return or collection instructions.
Change-of-mind requests
Change-of-mind returns are considered individually and require prior approval. Unless otherwise agreed, the product must be unused, uninstalled, complete and in its original saleable packaging with all accessories, manuals and proof of purchase. Delivery, collection or handling costs may apply.
Subject to applicable law, a change-of-mind request may not be accepted for a product that has been used, installed, altered, damaged after delivery, returned incomplete, specially ordered or cannot reasonably be resold.
Warranty matters
Some products may include a manufacturer's or supplier's warranty. Warranty coverage, duration and service arrangements vary by brand and model. Please retain your invoice and warranty documentation. Damage caused by misuse, unauthorised repair, improper installation, unsuitable power supply or failure to follow product instructions may fall outside warranty coverage, subject to applicable law.
Cancellations
Contact us promptly if you need to cancel an order. We will try to assist before dispatch, but cancellation cannot be guaranteed once an order has been processed, transferred to a delivery provider or specially ordered.
Approved refunds
Where a refund is approved, it will normally be made using the original payment method or another agreed method. Processing time can depend on banks, payment providers and the circumstances of the return.
Contact us
WinPrime International
No. 27/6/C, Duwawattha Road, Homagama, Sri Lanka.
Telephone: (+94) 112 042 799
Hotline: (+94) 743 46 45 44
Email: infor@winprimein.com
Website: www.winprimein.com